New Patients (Back to Top)
All new patients registering with the Surgery are offered a New Patient Health Check with the Doctor they are registering with. Please bring a fresh sample of urine to this appointment.
Confidentiality (Back to Top)
Your medical records are held in the strictest confidence. Information is not passed on without your consent, unless it is within the confines of the NHS, or by legal requirement, or it is in the public interest. The practice is computerised and registered under the Data Protection Act 1998. It is a Surgery and legal requirement that all staff maintain confidentiality of patients' records.
Change of Personal Details (Back to Top)
It is important to inform the reception staff of any change of name, address or telephone number, in order to enable your health records to be kept up to date.
If you leave the area it will be necessary to register with another doctor. You do this by completing the relevant section of your medical card and taking the card to the new surgery of your choice.
Compliant Procedure (Back to Top)
While at all times we endeavour to provide a high quality service to all our patients, we accept that from time to time there may be cause for complaint or criticism. It is important for us to be aware of any complaints in order to modify our procedures where appropriate.
Should you wish to make a complaint please hand your complaint in writing to any member of staff or any of the Doctors. Please ensure your name and address accompanies the complaint.
Your complaint will be passed to the Doctor responsible for dealing with complaints. An acknowledgement will be issued within two working days. A full investigation of the complaint will follow and a full response to the complaint will be made within ten working days.