We run all our surgeries by appointment only. You can book a GP call back by phoning the surgery.
No GP appointments can be booked in advance, either online or via the receptionists.
You may also enquire in person at the reception desk for a GP to phone you back.
How do I get an appointment?
On the day you wish to be seen or have your problem discussed, either for a routine or an urgent matter, please telephone the surgery as early as possible in the day (lines open at 8.30am, calls for appointments should be made before 3.30pm to allow for the GP to phone you back)
The receptionist will take the telephone number that you can be contacted on and will indicate the approximate time you will be phoned back. You will be asked for the name of the GP that is dealing with your case currently, and if available that GP will phone you back. For urgent matters the Duty GP may phone you.
Reception staff are required to ask patients for a brief reason for your request as it helps the GP to prioritise cases. If a face to face appointment is required we hope to offer this on the same day with the clinician best suited to help, e.g. GP, Nurse Practitioner, Practice Nurse, Paramedic or Practice Pharmacist. Depending on demand it may be necessary to offer an appointment on another day. When you are seen, if the GP feels you need to make a review appointment, you’ll be given a slip to take to reception to pre-book a routine review.
PLEASE NOTE – you must be available at the number you give. The GP will not have time to repeatedly phone if you do not answer. GPs will try a maximum of 2 times. You cannot request a phone back on a different day. Monday tends to be the busiest day dealing with urgent problems that develop over the weekend, so for routine matters we request that you call later in the week.
EMERGENCIES ONLY AFTER 3.30PM
Nurse appointments
Nurse appointments e.g. for blood tests, dressings, smears, asthma clinics, immunisations, etc are can be booked in advance.
Home visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery between 8.30am and 11.00am. Home visits take up more of a doctor’s time, so if you are mobile please come into the surgery to be seen.
